ESL
A: Biola Accounting, this is Annie.
Asian-Possibly-ESL-Student: Hi, I have a question.
A: Ok what is your question?
ESL: It’s regarding enrollment.
A: Ok, what is your question regarding enrollment?
ESL: Well I’m not enrolled.
A: Would you like me to check why you’re not enrolled?
ESL: Yes I’m not enrolled.
A: Ok….(checks status) It looks like you’re not enrolled because you need to make a payment.
ESL: Why?
A: Because you have an amount owing.
ESL: But I have loan.
A: I can see you have a certain amount that you will receive from Financial Aid, but it doesn’t cover your full cost. Did you speak with Financial Aid to see what you would need to do to get a loan?
ESL: I will have loan September 2
A: Ok, so are you wanting to be in a payment plan because your loan won’t go in time?
ESL: I have loan. I want to be enrolled.
A: Right, but I can’t enroll you because you still have a balance owing
ESL: No, I have loan
A: Ok I understand, but its going to be coming after the payment due date, and in order for you to be enrolled, you need to make a payment or be in a payment plan.
ESL: What should I do?
A: I’m not sure. What would you like to do? Are you wanting to make a payment or did you need to arrange payment plan with a counselor?
ESL: What should I do?
A: Do you need to make a payment plan?
ESL: I don’t know
A: Ok, well, let me take your information for a counselor to give you a call back. What would be the best number to reach you?
ESL: 562-903-4742
A:….That’s the Financial Aid Department’s number….what is YOUR number? How can we reach you?
ESL: Ohh. ok…
