There is always that one person that can get under your skin when you think it’s impossible for them to do so. I need to give a background with this person…Let’s call her evil girl…EG for short? Is that too harsh? Ok, I change my mind. I’ll call her difficult former student (DFS). My first interaction with her on the phone was this:
Me: Biola Accounting, this is Annie
DFS: Hi! I forgot who I need to speak with but she worked there for a long time.
Me: What was it regarding so that I can figure out who you would need to speak with?
DFS: Actually can you give me a list of names of people who works in your department
Me: (silence)…Well we have about 45-50 people within the department and I could try narrowing down who you would need to speak with if you would let me know what you were inquiring about.
DFS: Ugh! Well, I need to make a payment
Me: Ok, so are you a student here at Biola?
DFS: Duh! Why else would I be calling to make a payment to you guys?!
Me: Well are you a current student or a former student?
DFS: Can you just give me a list of names of people who work there?
Me: I can, but I would have to give you a list of 45-50 people including their job title. Would you like me to do that for you? If not you can just tell me if you’re a current or former student and I can narrow it down to 3-4 people.
DFS: UGH! (hangs up)
———
Second Incident
Me: Biola Accounting, this is Annie
DFS: Hi, I need to talk to someone who worked there for a long time.
Me: Are you a current or former student?
DFS: I’m a former student.
Me: Do you need to speak with G*****?
DFS: YES!
Me: Ok, let me see if she’s in…
DFS: Actually I had a question for you.
Me: Sure.
DFS: How long have you been working there because it seems like you’ve just started
Me: I’ve been working here for 3 years.
DFS: Oh. Ok. Transfer me.
———-
Third Incident
Me: Biola Accounting, this is Annie
DFS: Hi! May I be transferred to G*****?
Me: She’s actually with a student, would you like me to transfer you to her voicemail?
DFS: She JUST called me.
Me: Right, but she is currently unavailable because she’s with a student right now
DFS: But she just gave me a call and I need to give her some information
Me: I understand, but she is unavailable right now. I can transfer you to her voicemail or you can call back.
DFS: Ugh…I don’t understand how she just called and that she’s unavailable.
Me: Well, you can leave a message for her because she is unavailable. She is meeting with a student
DFS: Fine.
——-
I think this lady can really cause me to induce labor from all the frustrations she’s been giving me. I guess EG was a better term don’t ya think? :)